Legal

Terms of Service

Last updated: April 2026

1. Purpose

These Terms of Service ("Terms") govern the use of the Gio application and website operated by FLEINZ. By creating an account or using the service, the user accepts these Terms in their entirety.

2. Definitions

  • "Service": the Gio application accessible at app.hellog.io and the website hellog.io
  • "User": any person who creates an account or uses the Service
  • "Coach": a User who uses Gio to manage coaching activities (scheduling, billing, communication)
  • "Client": an end-user managed by a Coach through the Service
  • "Organization": a multi-tenant workspace grouping multiple Coaches
  • "Content": any data, text, files, or information uploaded or generated by a User

3. Service Publisher

FLEINZ, SASU with a share capital of €100, registered at 2 Rue du Lomont, 25230 Dasle, France. SIREN: 983 629 387 — RCS Belfort. EU VAT: FR54983629387. Contact: gio@hellog.io. President: Floran Aubry.

4. Account Creation

  • Users must be at least 16 years old
  • Users must provide accurate and complete information
  • Users are responsible for maintaining the confidentiality of their credentials
  • One person may create one account (or one organization with multiple members)

5. Description of the Service

Gio is a SaaS platform for sports and wellness coaches (fitness, yoga, pilates, etc.). Features include: client management, session scheduling, billing and invoicing, communication (in-app, SMS, Instagram DM), and an AI-powered assistant.

FLEINZ reserves the right to modify, suspend, or discontinue features at any time with reasonable notice.

6. Pricing and Payment

  • The Service offers a free plan and paid plans as described on the pricing page
  • Prices are displayed in euros (€), inclusive or exclusive of tax as indicated
  • Paid plans are billed monthly or annually as chosen by the User
  • Users may cancel their subscription at any time; the service remains active until the end of the current billing period
  • FLEINZ reserves the right to modify pricing with 30 days' prior notice

7. User Obligations

Users must use the Service in compliance with applicable laws and regulations. Users must not:

  • Use the Service for illegal purposes
  • Upload malicious content
  • Attempt to access other users' data
  • Reverse-engineer the Service
  • Resell access without authorization
  • Use the AI assistant to generate harmful, illegal, or misleading content

8. User Content and Data

  • Users retain ownership of all Content they upload to the Service
  • Users grant FLEINZ a limited, non-exclusive license to process their Content solely for the purpose of providing the Service
  • FLEINZ does not claim ownership of User Content
  • Users are responsible for ensuring they have the right to upload their Content and that it does not infringe third-party rights

9. AI Assistant

  • The Service includes an AI assistant powered by third-party language models
  • AI-generated responses are provided for informational purposes and should not be considered as professional, legal, medical, or financial advice
  • FLEINZ does not guarantee the accuracy or completeness of AI-generated content
  • AI conversation data may be processed by third-party providers (see Privacy Policy)

10. Availability

  • FLEINZ aims to maintain Service availability but does not guarantee uninterrupted access
  • Scheduled maintenance may cause temporary unavailability; Users will be notified when possible
  • FLEINZ is not liable for interruptions due to force majeure, third-party failures, or circumstances beyond its reasonable control

11. Intellectual Property

The Service, including its design, code, trademarks, and documentation, is the exclusive property of FLEINZ. Users are granted a non-exclusive, non-transferable, revocable license to use the Service for the duration of their subscription. This license does not grant any rights to the underlying technology.

12. Liability

FLEINZ provides the Service "as is" without warranty of any kind, express or implied. FLEINZ's total liability is limited to the amounts paid by the User in the 12 months preceding the claim.

FLEINZ is not liable for:

  • Indirect or consequential damages
  • Loss of data due to User actions
  • Third-party service interruptions
  • Unauthorized access resulting from User negligence

Nothing in these Terms excludes liability for fraud, gross negligence, or liability that cannot be excluded under French law.

13. Suspension and Termination

FLEINZ may suspend or terminate a User's account in case of:

  • Violation of these Terms
  • Non-payment of fees
  • Fraudulent or abusive use
  • Legal requirement

Upon termination, the User's data will be retained for 30 days to allow data export, then permanently deleted (except data subject to legal retention requirements). The User may delete their account at any time from the application settings.

14. Modifications

FLEINZ may update these Terms at any time. Users will be notified of material changes at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If a User disagrees with the changes, they may terminate their account before the effective date.

15. Applicable Law and Jurisdiction

These Terms are governed by French law. In case of dispute, the parties will first attempt to reach an amicable resolution. Failing that, disputes shall be submitted to the competent courts of Belfort, France.

EU consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

16. Contact

For any questions regarding these Terms: gio@hellog.io — FLEINZ, 2 Rue du Lomont, 25230 Dasle, France.

For any questions, contact us at gio@hellog.io